Ragnaro Online Casino Privacy Policy

At Ragnaro Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you access our website at ragnaro.com and use any of our services. By registering a Ragnaro Casino account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us at support@ragnaro.com if you have any questions.

Who We Are

We are Ragnarok Corporation N.V., the operator of Ragnaro Casino at ragnaro.com. Our casino operates under a Curaçao gaming licence (OGL/2023/105/0084), issued to Ragnarok Corporation N.V. As the data controller responsible for your personal information, we take our legal and ethical obligations seriously. Here at Ragnaro Online Casino, we process your data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where relevant.

Information We Collect

When you interact with our Ragnaro Casino platform — whether you register, log in via Ragnaro Casino login, make a deposit, or contact support — we may collect the following categories of personal data:

• Identity data: Your full name, date of birth, nationality, and government-issued identification documents
• Contact data: Email address, phone number, and residential address
• Financial data: Payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, operating system, and login timestamps
• Behavioural data: Game history, wagering patterns, bonus usage, and session activity on Ragnaro casino online
• Communications data: Records of live chat conversations, emails, and any correspondence with our support team
• Verification data: KYC (Know Your Customer) documents submitted to us for identity verification purposes

How We Use Your Data

We at Ragnaro Casino use your personal information for a number of legitimate purposes. Our primary goal is always to provide you with a safe, fair, and enjoyable gaming experience across all our casino games, sports betting, live dealer tables, and other services.

We use your data to:

• Create and manage your player account and enable secure Ragnaro login access
• Process deposits and withdrawals through our supported payment methods, including EUR and a range of cryptocurrencies
• Verify your identity in compliance with KYC and anti-money laundering (AML) requirements
• Provide you with customer support in any of our 14 supported languages via live chat and email
• Administer bonuses, free spins, and promotional offers, including our Welcome Package and crypto bonus offers
• Comply with our obligations under the Curaçao gaming licence and applicable laws in your jurisdiction
• Enforce our Terms and Conditions and protect the integrity of our platform
• Send you relevant communications about your account, transactions, and promotions where you have provided consent
• Monitor gaming activity to support responsible gambling practices and detect problem gambling behaviour
• Detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct

Legal Basis for Processing

Our Ragnaro Online Casino processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing required to fulfil our obligations under our Terms and Conditions when you register and play with us
• Legal obligation: Processing required to comply with anti-money laundering regulations, licensing conditions, and other applicable laws
• Legitimate interests: Processing carried out to protect the security of our platform, prevent fraud, and improve our services
• Consent: Processing based on your freely given consent, such as receiving marketing communications — you may withdraw consent at any time

Sharing Your Information

We do not sell your personal data to third parties. However, to operate Ragnaro Casino effectively and legally, we may share your information with carefully selected third parties, including:

• Payment processors: To facilitate deposits via iDEAL, Revolut, bank transfer, and various cryptocurrency networks, and to process withdrawals via Mastercard and crypto wallets
• Game providers: Studios such as Pragmatic Play, NetEnt, Play'n GO, Evolution Gaming, Hacksaw Gaming, Nolimit City, and others who power our 12,436+ game library
• Identity verification providers: Third-party KYC and AML service providers who assist us with regulatory compliance
• Regulatory and law enforcement authorities: Where we are legally required to disclose your information by our Curaçao licence, court order, or applicable law
• IT and security providers: Companies that support the technical operation, security, and maintenance of our platform

Where we share your data with third parties, we require them to process it only for specified purposes and in accordance with our instructions and applicable data protection standards.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. At Ragnaro Casino, we typically retain account and transaction records for a minimum of five years following account closure, in line with anti-money laundering requirements. When your data is no longer required, we securely delete or anonymise it.

Cookies and Tracking Technologies

Our Ragnaro Online Casino website uses cookies and similar technologies to ensure the proper functioning of the site, remember your preferences, and improve your browsing experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data that we hold. We at Ragnaro Online Casino will always make it straightforward for you to exercise these rights:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your personal data where no legal obligation requires us to retain it
• Right to restriction: You may ask us to temporarily stop processing your data in certain circumstances
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at support@ragnaro.com. We will respond to your request within the timeframes required by applicable law.

Security of Your Data

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our Ragnaro Casino platform uses SSL encryption to secure all data transmissions between your device and our servers. Access to personal data is restricted to authorised personnel only, and we regularly review and update our security practices.

Responsible Gambling and Data

We use your gameplay and behavioural data to support our responsible gambling programme. This may include identifying patterns that suggest problem gambling behaviour and intervening with appropriate tools or communications. We take this responsibility seriously, and here at Ragnaro Casino, we believe protecting our players goes hand in hand with protecting their data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by contacting you directly. We encourage you to review this page periodically to stay informed about how we protect your data at Ragnaro Online Casino.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our support team. You can contact us 24/7 via live chat on ragnaro.com or by email at support@ragnaro.com. We are always here to help and will respond promptly to any privacy-related enquiries.