Ragnaro Online Casino Terms and Conditions

Welcome to Ragnaro Online Casino. These Terms and Conditions govern your access to and use of our website at ragnaro.com, operated by Ragnarok Corporation N.V. By registering an account, making a deposit, or using any of our services, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our platform following any such changes constitutes your acceptance of the revised terms.

1. About Us and Our Licensing

At Ragnaro, we operate under the jurisdiction of Curaçao, holding licence number OGL/2023/105/0084 issued to Ragnarok Corporation N.V. Our Ragnaro Casino platform is fully authorised to offer online gambling services across our supported markets. We are committed to maintaining the highest standards of fairness, security, and regulatory compliance in everything we do. If you have questions about our licensing or legal standing, please contact us at support@ragnaro.com.

2. Eligibility Requirements

To use our services at Ragnaro Casino, you must meet the following conditions. We strictly prohibit access for any person who does not satisfy these requirements:

• You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher).
• You must reside in a country where online gambling is permitted under local law.
• You must not be a resident of any country on our restricted territories list.
• You must not be self-excluded from gambling services globally or in your jurisdiction.
• You must register only one account per household, IP address, or device.

3. Account Registration and Verification

When you create an account with us at Ragnaro Casino, you agree to provide accurate, truthful, and complete information. We reserve the right to request verification documents at any time, including government-issued photo ID, proof of address, and proof of payment method. This process, known as KYC (Know Your Customer), is mandatory before your first withdrawal is processed. Our verification team aims to complete standard checks within 24–48 hours. Failure to provide requested documents may result in suspension or permanent closure of your account.

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. Our Ragnaro Casino login system uses industry-standard encryption technology to protect your data. If you suspect any unauthorised access to your account, please contact us immediately via our 24/7 live chat or email at support@ragnaro.com. We will not be held liable for losses arising from your failure to protect your login information.

4. Deposits and Withdrawals

At Ragnaro Casino, we support a wide range of deposit and withdrawal methods to ensure convenience for all our players. Our minimum deposit and withdrawal threshold is €10 for most methods, with Bitcoin requiring a minimum deposit of €30 and a minimum withdrawal of €60. We process deposits instantly in most cases, while withdrawal times vary by method:

• Cryptocurrency and e-wallets: 0–24 hours
• Card payments (Mastercard): up to 24 hours
• Bank transfer: 1–3 business days (up to 7 days in some cases)

All transactions are subject to our verification procedures. Withdrawal limits are tier-based under our loyalty programme, ranging from €500 per day at Level 1 to €1,500 per day at Level 5. Monthly limits range from €7,000 at Level 1 up to €20,000 at Level 5. We do not accept deposits made via Skrill or Neteller for the purposes of bonus eligibility. Deposits and withdrawals must originate from payment methods registered in your name.

5. Bonuses and Promotional Terms

Our Ragnaro Casino bonus code and promotional offers are subject to specific terms that apply independently of these general Terms and Conditions. At Ragnaro, we offer a generous welcome package of 350% up to €2,500 plus 250 free spins, structured across four deposits. The following core conditions apply to all bonuses we provide:

• Welcome bonuses are available exclusively to new customers on their first qualifying deposit of at least €20.
• All bonuses must be activated manually in your "My Bonus" section before play commences.
• Deposit bonuses carry a 35x wagering requirement (deposit + bonus); free spin winnings carry a 40x requirement.
• Wagering must be completed within 10 days; failure to do so results in the bonus and associated winnings being forfeited.
• The maximum bet while a bonus is active is €5 per spin or bet.
• Activating a new bonus automatically cancels any currently active bonus.
• Withdrawal of funds prior to completing wagering requirements will void the active bonus and any related winnings.
• In certain regions, the maximum cashout from bonus winnings is capped at 10x the bonus value.
• Different games contribute different percentages toward wagering requirements; not all games count equally.

We also offer a Crypto Welcome Bonus of 200% up to 3,000 USDT with a 40x wagering requirement. A Sports Welcome Bonus of 100% up to €100 is available with a 6x wagering requirement. Our Ragnaro Casino promo code system may be used to activate specific offers where applicable. We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice.

6. Game Fairness and Responsible Gaming

Our Ragnaro Online Casino platform hosts over 12,436 titles from 80–90+ leading game providers including Pragmatic Play, NetEnt, Play'n GO, Hacksaw Gaming, and Evolution Gaming. All games are provided by licensed studios and are subject to regular independent testing for fairness and randomness. We are deeply committed to responsible gambling and offer a range of tools to help you stay in control:

• Deposit limits
• Session time reminders
• Self-exclusion options
• Reality checks
• Account cooling-off periods

If you feel that gambling is negatively affecting your life, please reach out to our 24/7 support team or visit recognised responsible gambling organisations such as GamCare or BeGambleAware.

7. Prohibited Activities

At Ragnaro Casino, we take the integrity of our platform extremely seriously. The following activities are strictly prohibited and may result in account suspension, fund forfeiture, and legal action:

• Attempting to defraud, collude with other players, or use software to gain an unfair advantage.
• Opening multiple accounts or registering under false identities.
• Exploiting bugs, errors, or vulnerabilities in our games or systems.
• Engaging in money laundering or any activity that violates applicable anti-money laundering regulations.
• Using our platform for commercial purposes or on behalf of third parties.

8. Intellectual Property

All content on our Ragnaro Casino platform, including but not limited to text, graphics, logos, game software, and design elements, is the property of Ragnarok Corporation N.V. or its licensors. We grant you a limited, non-transferable licence to access and use our services for personal entertainment purposes only. You may not copy, reproduce, distribute, or create derivative works from any part of our platform without our prior written consent.

9. Limitation of Liability

Our services are provided on an "as is" basis. While we strive to ensure our platform is available at all times, we do not guarantee uninterrupted or error-free access. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services, including but not limited to losses resulting from technical faults, server downtime, or third-party payment delays. Our total liability to you in any circumstances shall not exceed the total amount deposited by you in the preceding 30 days.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curaçao. In the event of a dispute arising from your use of our services, we encourage you to contact our support team in the first instance. We are committed to resolving complaints fairly and promptly. If a dispute cannot be resolved internally, you may escalate the matter to the relevant regulatory authority under our licensing jurisdiction. Our Ragnaro Casino support team is available 24/7 via live chat and at support@ragnaro.com in all 14 supported languages.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of material changes via email or a prominent notice on our website. Your continued use of our Ragnaro Online Casino platform following notification of changes will constitute your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.